Shipping and Returns
UK Shipping by DPD Courier Next Day Delivery
At present, we can only ship products on this site to addresses in the United Kingdom. However, if you live outside of the UK, you can become a member with us and purchase products at a discounted price by clicking on the link <<< Here and Becoming a Member >>>
We charge £3.99 per shipment to anywhere in the United Kingdom. We generally process your order own the same day if ordered before 12:00pm. We process and ship via DPD (UK) Courier within 24 hours (Monday to Friday) and delivery is normally next day depending on your location in the United Kingdom and if ordered before 12:00 Hrs.
There may be slight delays currently due to the Coronavirus/COVID-19 Virus. Please see our blog post here: <<< Current Shipping Blog Post >>>
Returns, Exchanges and Refunds
IMPORTANT! This section applies ONLY to customers who have purchased products from us. You MUST contact the distributor you purchased your products from if you have any questions and/or require exchanges or refunds.
30 Day Money-back Guarantee
Herbal Nutrition For Life guarantees the quality and freshness of its Herbalife® nutrition and personal care products. If for any reason you are not completely satisfied with any Herbalife® product purchased from Herbal Nutrition For Life, you may return it within 30 days from receipt for a full refund or product exchange. Refunds and exchanges may be obtained by following the instructions available from Herbal Nutrition For Life. The cost of the original shipping and return shipping will be refunded to you.
All Gift Certificates purchased from Herbal Nutrition For Life are purchased in Great Britain Pounds (GBP) and are valid for 120 days from the date of purchase. Gift Certificates may not be redeemed for money or refunded to the purchaser. They may only be used for the purchase of Herbalife® products available in the country where the Gift Certificate was purchased at the time of use. Gift Certificates may only be redeemed for products at the prices applicable on the day of use.
Gift Certificates purchased through this website (www.herbalnutritionforlife.com) can ONLY be redeemed via this website to clients in the UK or if outside the UK, via the process below. They cannot be used directly with an official Herbalife® company in any of the countries where Herbalife® products are legally available a full list of which can be found here, or via any other Herbalife® Independent Member.
Purchasers outside of the UK should contact us via e-mail at firstname.lastname@example.org with the products they require and we will ship them to the purchasers desired shipping address from the warehouse in their country of purchase. The full list of countries where the Gift Certificate can be used can be found by clicking << Here >>
Can I exchange a nutrition or personal care product I purchased?
You may exchange the product within 30 days of its receipt by contacting Herbal Nutrition For Life here. Return shipping costs will be reimbursed to you.
My nutrition or personal care product arrived damaged/defective. What do I do?
You may have the product replaced within 30 days of receipt by contacting Herbal Nutrition For Life here. Herbal Nutrition For Life will cover the cost to ship the damaged or defective product back to us, as well as the cost to ship the replacement product to you.
My return item package was lost/stolen. What do I do?
Herbal Nutrition For Life is not responsible for lost or stolen packages containing returns. We highly recommend that you use proper insurance, tracking and delivery confirmation methods when shipping.
How long does it take to process returns, exchanges and/or refunds?
Most returns and exchanges are processed within seven to 10 days from the time Herbal Nutrition For Life receives the item being exchanged or returned.
I have questions about the Returns, Exchanges and Refunds policy. Who do I contact?
Refunds and exchanges may be obtained by contacting Herbal Nutrition For Life by e-mail here.
Terms of Business
This Shipping and Returns section of our website forms part of our Terms of Business which can be found by clicking here.